LookYLook

Practical help, without the runaround

How can we help?

Find quick steps for LookYLook Plus, video mode, Smile Auto-Capture, photos, permissions, and feedback.

Support
2.1

LookYLook Plus

Restore a purchase

  1. Open LookYLook and tap Settings.
  2. Find the LookYLook Plus section.
  3. Tap Restore Purchases while connected to the internet.

Use the same Apple ID that made the original purchase. Restoring does not charge you again. If Plus remains locked, restart LookYLook and try once more.

Apple handles App Store billing, invoices, refunds, and purchase history. For a refund request, use reportaproblem.apple.com.

Video selfie mode

Preview and capture with video

  • Tap Video on the camera screen, then choose one of the built-in videos.
  • Video mode uses the front camera and shows a small live camera preview over the video.
  • You can preview the videos before purchasing. Photo capture in video mode requires LookYLook Plus.
  • If a video does not start, switch back to Sound, reopen Video, and confirm that the app is active and audio is not routed to another device.

Smile Auto-Capture

Compatibility and setup

Smile Auto-Capture is a LookYLook Plus feature for the front camera on supported iPhones with TrueDepth hardware. It is not available on every iPhone.

  1. Switch to the front camera.
  2. Enable Smile Auto-Capture from the camera shortcut or Settings.
  3. Keep one face clearly visible in reasonable light and hold the camera steady for a moment.

If the switch is not shown, first confirm that Plus is unlocked and the front camera is active. If it still does not appear, the current device does not support the feature.

Camera and photos

Permissions and saved photos

  • Open iOS Settings, select LookYLook (under Apps on recent iOS versions), and allow the Camera and Photos access needed for the features you use.
  • Captured photos are saved in Apple Photos and, where available, the LookYLook album.
  • Deleting a photo in LookYLook may also remove it from your Photos library after iOS confirmation.

Feedback

Tell us what is getting in the way

In LookYLook, open Settings and tap Support or Questions to send feedback from the app. You can also email support@xiut.nl.

Do not include sensitive personal information about yourself or a child. See the Privacy Policy for what is included with in-app feedback and how long it is retained.